Welcome to our FAQ page. Here you will find answers to the most common questions about our products, shipping, returns, and payments. If you cannot find what you are looking for, please contact our support team directly.

Shipping & Delivery

Do you charge for shipping?
No. We offer 100% free shipping on every order across our entire catalog. No minimum order value. No hidden delivery fees.

How long does delivery take?
Handling Time: 7 to 8 business days (Monday – Friday) for our team to process and prepare your order. Transit Time: 1 to 2 business days after your order is dispatched. Total estimated delivery: 8 to 10 business days from your order date.

Which carriers do you use?
We use a combination of parcel and freight carriers depending on your product size. Smaller items ship via UPS Ground or FedEx Ground. Large and heavy sheds ship via freight carriers including XPO Logistics, Estes Express Lines, and R+L Carriers. Your shipping confirmation email will tell you exactly which carrier is handling your delivery and include your tracking number.

Will a freight carrier call me before delivery?
Yes. For large shed orders shipped via freight carriers, the carrier will call you to schedule a delivery appointment window before arriving. Please make sure the phone number on your order is accurate and reachable.

Why did my order arrive in multiple boxes?
Large outdoor sheds ship in 2 to 6 separate boxes due to the size of panels, roofing kits, and hardware. Packages from the same order may arrive on different days — this is normal. Please do not begin assembly until all boxes have arrived.

What should I do if a box arrives damaged?
Inspect all packages before the driver leaves. If any box is visibly damaged, note it on the carrier's delivery receipt and photograph it immediately. Contact us within 48 hours at support@thecedarsheds.shop or +1 (631) 315-2567 and we will arrange a replacement or refund at no cost to you.

Returns & Refunds

What is your return policy?
We offer a 60-day return window from the date of confirmed delivery. Items must be unused, unassembled, and in their original packaging to qualify for a return.

Do you charge a restocking fee?
No. We charge zero restocking fees on all approved returns. You will receive a full refund of the product price.

How do I start a return?
Contact us at support@thecedarsheds.shop or +1 (631) 315-2567 with your order number. We will email you a return shipping label within 1 to 2 business days. Download and print the label, repack your item securely, and drop it off at the carrier location listed on the label.

What if my item arrived damaged or defective?
Contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or full refund — your choice — at no extra cost to you.

When will I receive my refund?
Refunds are processed within 10 business days of receiving and inspecting your returned item. Allow an additional 3 to 5 business days for your bank or card issuer to post the refund.

Payments & Checkout

What payment methods do you accept?
We accept PayPal and all major credit and debit cards including Visa, Mastercard, American Express, and Discover.

Is there any sales tax?
No. We do not charge sales tax on any orders. The price shown on the product page is your final total — nothing added at checkout.

Is my payment information secure?
Yes. All transactions are protected by SSL encryption and processed through PCI-DSS compliant payment gateways. We never store your full card details on our servers.

Products & Assembly

What types of sheds do you sell?
We sell three types of outdoor storage sheds. Wooden sheds made from solid fir wood for a classic natural look. Resin sheds made from high-density polypropylene that are waterproof, rust-proof, and UV-resistant. Metal sheds made from heavy-duty galvanized steel for maximum strength and security.

Do the sheds require a special foundation?
For best results and proper door alignment, we recommend assembling your shed on a flat, level surface such as a concrete slab or a pre-built treated wood platform.

Do I need permission to install a shed?
We strongly recommend checking with your local municipality, zoning board, or Homeowners Association (HOA) before installing any outdoor structure, as regulations vary by location.

Still Have Questions?

  • Phone: +1 (631) 315-2567
  • Email: support@thecedarsheds.shop
  • Address: 226 Horton Ave, Riverhead, NY 11901, United States
  • Hours: Monday – Friday, 9:00 AM – 6:00 PM EST