At The Cedar Sheds, we want you to be happy with your purchase. If you’re not, you can return eligible items within 60 days for a full refund, with free return shipping and no restocking fee.

Return Window

  • You have 60 days from the confirmed delivery date to request a return.
  • Return requests made after 60 days can’t be accepted. If you find a manufacturing defect after this period, contact us and we’ll review it case by case.

Eligibility Conditions

To qualify for a return, your item must be:

  • Unused and unassembled: not installed, built, or altered in any way.
  • In its original packaging: with all original boxes, panels, hardware bags, and manuals.
  • In the same condition as received: with no missing parts or modifications.

If your item arrived damaged, defective, or incorrect, please see “Damaged, Defective, or Incorrect Items” below. Different rules apply.

Free Return Shipping and No Restocking Fee

  • Return shipping is free. We provide a prepaid return label, or schedule a freight pickup for large items.
  • We charge no restocking fee.
  • You’ll receive a full refund of the product price with no deductions.

How to Start a Return

  1. Email support@thecedarsheds.shop with your order number and reason for the return.
  2. We’ll review your request within 1–2 business days and email you a prepaid return label.
  3. Print the label from our email.
  4. Repack the item securely in its original packaging and attach the label to the outside of the box.
  5. Drop off the package at the carrier location shown on the label. For large shed items, contact us and we’ll schedule a freight pickup.
  6. Once we receive and inspect the item, your refund will be processed within 10 business days.

Return Address

226 Horton Ave, Riverhead, NY 11901, United States

Unless your prepaid return label shows a different return center, please use the label we provide. Don’t send returns without contacting us first.

Damaged, Defective, or Incorrect Items

  • If your order arrives damaged, defective, or with incorrect parts, contact us within 48 hours of delivery.
  • Email support@thecedarsheds.shop with clear photos of the damaged or incorrect items and the packaging.
  • We’ll send a free replacement or give you a full refund, whichever you prefer, at no cost to you.
  • In most cases, you won’t need to send the damaged item back. We’ll tell you if we need it returned.
  • Noting the damage on the carrier’s delivery receipt helps us resolve your claim faster.

Non-Returnable Items

  • Items that have been assembled, installed, or altered.
  • Items returned without their original packaging or with missing hardware.
  • Items returned after the 60-day window without our written approval.

Refund Processing Time

  • Refunds are issued to your original payment method (credit/debit card, Apple Pay, Google Pay, or PayPal) within 10 business days after we receive and inspect the returned item.
  • You’ll receive an email confirmation when your refund is processed.
  • Please allow an additional 3–5 business days for your bank, card issuer, or PayPal to post the refund.

Order Cancellations

  • You can cancel your order free of charge within 24 hours of placing it.
  • To cancel, contact us right away at support@thecedarsheds.shop or +1 (631) 315-2567.
  • Orders that have already shipped can’t be canceled and must follow the return process above.

Contact Information

Address: 226 Horton Ave, Riverhead, NY 11901, United States

Phone: +1 (631) 315-2567

Email: support@thecedarsheds.shop

Business Hours: Monday - Friday / 9:00 AM - 6:00 PM EST