At The Cedar Sheds (thecedarsheds.shop), your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how we protect it. By using our website or placing an order, you agree to the practices described in this policy.

1. Information We Collect

A. Information You Provide Directly

  • Order information: name, billing address, shipping address, email address, phone number, and payment details. Payments are processed securely by our payment providers, and we never store full card numbers.
  • Account information: if you create an account, your username, email address, and password (stored in encrypted form).
  • Communications: messages you send us through our contact form, email, or phone.

B. Information Collected Automatically

  • Technical data: IP address, browser type and version, device type, operating system, and time zone.
  • Browsing data: pages viewed, products clicked, time spent on pages, referring website, and search terms used on our site.
  • Cookies and tracking: see Section 4 below.

2. How We Use Your Information

  • Order fulfillment: to process payments, arrange shipping, send tracking details, and deliver your order.
  • Customer support: to answer your questions, handle returns, and resolve complaints.
  • Fraud prevention: to screen for high-risk or fraudulent transactions using IP and device data.
  • Website improvement: to understand how customers use our site and which products are most popular.
  • Advertising: to measure how our ads perform and show relevant ads on platforms such as Google.
  • Marketing emails (with consent only): to send offers if you have opted in. You can unsubscribe at any time.
  • Legal compliance: to comply with applicable laws, regulations, and court orders.

3. Sharing Your Information

We do not sell, rent, or trade your personal data. We share it only with the third parties needed to run our business:

  • Payment processors: Stripe (credit/debit cards, Apple Pay, and Google Pay) and PayPal, to process your payments securely. When you pay with Apple Pay, Google Pay, or PayPal, that provider’s own privacy policy also applies.
  • Shipping and freight carriers (such as UPS, FedEx, XPO Logistics, Estes, R+L Carriers, and USPS) to deliver your order.
  • Customer support providers who help us answer calls and emails on our behalf.
  • Analytics and advertising providers (such as Google Analytics and Google Ads) to understand site traffic and measure ad performance.
  • Email service providers to send order confirmations, shipping updates, and marketing emails if you opted in.
  • Legal authorities when required by law, regulation, or legal process.

All service providers may use your data only for the purposes we specify and must keep it secure.

4. Cookies

  • Essential cookies: needed for the site to work (shopping cart, login session, secure checkout). These can’t be turned off without breaking the site.
  • Analytics cookies: collect usage data about how visitors use our site (such as Google Analytics).
  • Advertising cookies: help us measure ad performance and show relevant ads (such as Google Ads).

You can manage or block cookies through your browser settings. Blocking analytics or advertising cookies does not affect your ability to shop.

5. Data Security

  • Our website uses SSL/TLS encryption (HTTPS) to protect data sent between your browser and our servers.
  • Payments are handled by PCI-DSS compliant payment providers (Stripe and PayPal). We do not store card numbers on our servers.
  • Access to customer data is limited to authorized personnel.
  • No method of transmission over the internet is 100% secure. We use industry-standard safeguards but cannot guarantee absolute security.

6. Data Retention

  • We keep order and customer data for up to 7 years for accounting, tax, and legal purposes.
  • Marketing opt-in data is kept until you unsubscribe.
  • Aggregated analytics data may be kept indefinitely.

7. Your Rights

Depending on where you live (including California under the CCPA, or the EU/UK under the GDPR), you may have the right to:

  • access the personal data we hold about you,
  • correct inaccurate or incomplete data,
  • request deletion of your data, subject to legal retention requirements,
  • opt out of marketing communications at any time,
  • request a portable copy of your data.

To use any of these rights, email support@thecedarsheds.shop. We will respond within 30 days.

8. Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect their personal information. If you believe we have collected such data by mistake, please contact us and we will delete it.

9. Contact Us

The Cedar Sheds

Address: 226 Horton Ave, Riverhead, NY 11901, United States

Phone: +1 (631) 315-2567

Email: support@thecedarsheds.shop

Business Hours: Monday – Friday / 9:00 AM – 6:00 PM EST