At The Cedar Sheds (thecedarsheds.shop), your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how we protect it. By using our website or placing an order, you agree to the terms described in this policy.

Information We Collect

A. Information You Provide Directly

  • Order Information: name, billing address, shipping address, email address, phone number, and payment details (processed securely by our payment gateway — we never store full card numbers).
  • Account Information: if you create an account, your username, email, and password (stored in encrypted form).
  • Communications: messages you send us via our contact form, email, or phone.

B. Information Collected Automatically

  • Technical Data: IP address, browser type and version, device type, operating system, and time zone.
  • Browsing Data: pages viewed, products clicked, time spent on pages, referring website, and search terms used on our site.
  • Cookies and Tracking: session cookies (cart functionality), preference cookies, and analytics cookies (see Section 3.4).

How We Use Your Information

  • Order Fulfillment: to process payments, coordinate shipping, send tracking details, and deliver your shed to your address.
  • Customer Support: to respond to your enquiries, handle returns, and resolve complaints.
  • Fraud Prevention: to screen for high-risk or fraudulent transactions using IP and device data.
  • Website Improvement: to understand how customers navigate our site and which products are most popular.
  • Marketing (with consent only): to send promotional emails or offers if you have opted in. You can unsubscribe at any time.
  • Legal Compliance: to comply with applicable laws, regulations, and court orders.

Sharing Your Information

We do not sell, rent, or trade your personal data. We share your information only with the third parties necessary to operate our business:

  • Payment Processors (e.g., PayPal, Stripe): to securely process your financial transactions.
  • Shipping and Freight Carriers (e.g., UPS, FedEx, XPO Logistics): to deliver your order.
  • Analytics Providers (e.g., Google Analytics): to understand site traffic and user behaviour.
  • Email Service Providers: to send order confirmations, shipping updates, and marketing emails (if opted in).
  • Legal Authorities: if required by law, regulation, or legal process to protect our rights or comply with government requests.

All third-party providers are contractually required to handle your data securely and only for the purposes we specify.

Cookies

  • Essential Cookies: required for the website to function (shopping cart, login session). Cannot be disabled without breaking site functionality.
  • Analytics Cookies: collect anonymous data about how visitors use our site (e.g., Google Analytics). No personal identity is shared.
  • Preference Cookies: remember your settings such as currency and language.

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling analytics cookies does not affect your shopping experience.

Data Security

  • Our website uses SSL/TLS encryption (HTTPS) to protect all data transmitted between your browser and our servers.
  • Payment data is processed through PCI-DSS compliant payment gateways. We do not store card numbers on our servers.
  • Access to customer data is restricted to authorised personnel only.
  • Note: No method of transmission over the internet is 100% secure. While we use industry-standard safeguards, we cannot guarantee absolute security.

Data Retention

  • We retain order and customer data for up to 7 years for accounting, tax, and legal compliance purposes.
  • Marketing opt-in data is retained until you unsubscribe.
  • Anonymous analytics data may be retained indefinitely.

Your Rights

Depending on your location (including California under CCPA, or EU/UK under GDPR), you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data, subject to legal retention requirements.
  • Opt out of marketing communications at any time.
  • Request a portable copy of your data.

To exercise any of these rights, contact us at support@thecedarsheds.shop. We will respond within 30 days.

Children’s Privacy

  • Our website is not directed at children under the age of 13.
  • We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

Changes to This Policy

  • We may update this Privacy Policy periodically to reflect changes in our practices or applicable law.
  • We will post the updated policy on this page with a revised Last Updated date.
  • For material changes, we will notify registered customers by email.

Contact Information

  • Phone: +1 (631) 315-2567
  • Email: support@thecedarsheds.shop
  • Address: 226 Horton Ave, Riverhead, NY 11901, United States
  • Hours: Monday – Friday, 9:00 AM – 6:00 PM EST