FAQs

Here you’ll find answers to common questions about our products, shipping, returns, and payments. If you can’t find what you’re looking for, please contact our support team.

Shipping and Delivery

Do you charge for shipping?
No. Shipping is free on every order, with no minimum order value.

Where do you ship to?
We ship to all addresses in the contiguous United States (lower 48 states). We don’t currently ship to Alaska, Hawaii, US territories, or international addresses.

Where do orders ship from?
All orders ship from warehouses within the United States.

How long does delivery take?
Orders are processed in 1–2 business days (Monday–Friday). Transit takes 7–8 business days after dispatch. Total estimated delivery is 8–10 business days from your order date.

Which carriers do you use?
We use parcel and freight carriers depending on product size. Smaller items ship by UPS Ground or FedEx Ground. Large and heavy sheds ship by freight carriers such as XPO Logistics, Estes Express Lines, and R+L Carriers. Your shipping confirmation email will name your carrier and include your tracking number.

Will a freight carrier call me before delivery?
Yes. For freight shipments, the carrier will call to schedule a delivery appointment. Please make sure the phone number on your order is correct.

Why did my order arrive in multiple boxes?
Large sheds ship in 2–6 separate boxes because of the size of panels, roofing kits, and hardware. Boxes from the same order may arrive on different days. Please don’t start assembly until all boxes have arrived.

What should I do if a box arrives damaged?
Inspect all packages before the driver leaves. If a box is damaged, note it on the carrier’s delivery receipt and take photos. Contact us within 48 hours at support@thecedarsheds.shop or +1 (631) 315-2567, and we’ll arrange a free replacement or full refund.

Do you have a showroom? Can I pick up my order?
No. We are an online store, and our Riverhead address is not open to walk-in customers. All orders are delivered to your address.

Returns and Refunds

What is your return policy?
You can return items within 60 days of delivery. Items must be unused, unassembled, and in their original packaging.

Do I pay for return shipping or a restocking fee?
No. Return shipping is free, and we don’t charge a restocking fee. You’ll receive a full refund of the product price.

How do I start a return?
Contact us at support@thecedarsheds.shop or +1 (631) 315-2567 with your order number. Within 1–2 business days, we’ll email you a prepaid return label. Print the label, repack your item securely, and drop it off at the carrier location shown. For large items, we’ll schedule a freight pickup.

What if my item arrived damaged or defective?
Contact us within 48 hours of delivery with photos of the damage. We’ll send a free replacement or give you a full refund, whichever you prefer.

When will I receive my refund?
Refunds are issued to your original payment method within 10 business days after we receive and inspect your return. Please allow another 3–5 business days for your bank, card issuer, or PayPal to post it.

Payments and Checkout

What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay, processed securely by Stripe, as well as PayPal.

Is my payment information secure?
Yes. All transactions are protected by SSL encryption and processed by PCI-DSS compliant payment providers (Stripe and PayPal). We never store your full card details.

How will the charge appear on my statement?
Charges appear as CEDAR SHEDS.

Products and Assembly

What types of products do you sell?
We sell outdoor storage in three materials:

• Wooden sheds and storage cabinets made from fir wood, for a classic, natural look.
• Resin sheds and storage boxes made from high-density polypropylene, which are water-resistant, rust-proof, and UV-resistant.
• Metal sheds made from galvanized steel, which are strong and suited to larger equipment.

Each product page lists the exact material, dimensions, and specifications.

Do I need to assemble my shed?
Yes. All products ship as DIY kits with parts, hardware, and instructions included. Assembly time depends on the product size.

Do the sheds need a special foundation?
For best results and proper door alignment, assemble your shed on a flat, level surface such as a concrete slab or a treated wood platform.

Do I need permission to install a shed?
Please check with your local municipality, zoning board, or homeowners association (HOA) before installing any outdoor structure, since rules vary by location.

Still Have Questions?

Address: 226 Horton Ave, Riverhead, NY 11901, United States

Phone: +1 (631) 315-2567

Email: support@thecedarsheds.shop

Business Hours: Monday - Friday / 9:00 AM - 6:00 PM EST